Statement from Manuel Schweizer, CEO, on 2019-11-25 at 12:35 CET
While the information published in the original statement held true at the time of writing, the situation was under control shortly after and we were able to fully restore services within the next couple of minutes. Because the total duration of the incident could not be foreseen at the time of writing, our priority was to keep the downtime for the end users of our customers as short as possible and to further prevent even greater damages. At this very moment, it was the best course of action and we were convinced that this advice was in the best interest of our customers.
This is probably the toughest decision I ever had to make as a CEO of this company. But I am hereby advising all of our customers to start executing their disaster recovery plans starting now. The situation is not under control. We see both default gateways crash on a regular basis due to high CPU load and the kernel watchdog then killing random (important) processes. We have escalated to the vendor but they have not been able to help so far. I know this probably does not mean a thing right now, but - coming from the bottom of my heart - I am really sorry that we put you in this situation.