All systems are operational
Scheduled Maintenance
Storage Cluster at LPG Region: Hardware and Software Upgrade

On Monday, 2020-09-28, from 18:00 CEST, we will upgrade the software of all the storage hosts at our LPG (Lupfig) region. At the same time, we will also replace the existing NVMe storage hosts by more powerful systems. During this maintenance window, we expect periods of degraded performance (access time, throughput/IOPS) of NVMe SSD and Bulk volumes as well as our Object Storage.

The storage cluster at our RMA region is not affected by this maintenance.

Date / Time
Monday, 2020-09-28, 18:00 CEST to Tuesday, 2020-09-29, 04:00 CEST

Expected Impact
We expect periods of degraded performance of NVMe SSD volumes and Bulk volumes as well as the Object Storage at our LPG region during this maintenance.

We apologize for any inconvenience this may cause and thank you for your understanding.

Past Incidents

Sunday, 2nd February 2020

No incidents reported

Saturday, 1st February 2020

No incidents reported

Friday, 31st January 2020

No incidents reported

Thursday, 30th January 2020

No incidents reported

Wednesday, 29th January 2020

Cloud Control Panel and API: Database Migration and OS Upgrade, scheduled 7 months ago

On Wednesday evening, 2020-01-29, we will migrate internal data sets to a new, geo-redundant database backend. At the same time, we will perform an OS upgrade on the public-facing proxy server for our cloud control panel and the API. During parts of this maintenance work, our cloud control panel and the API will be unavailable. No impact on already running servers or other services is expected.

Date / Time
Wednesday, 2020-01-29, 21:00 to 23:00 CET

Expected Impact
We expect a service interruption of our cloud control panel and the API for up to 15 minutes during this maintenance window.

We apologize for any inconvenience this may cause and thank you for your understanding.

Tuesday, 28th January 2020

Linux Cloud Servers (RMA1) Temporarily Stuck Access to SSD Volumes in RMA1

On 2020-01-28 at 10:38 CET, access to root volumes or additional SSD volumes from virtual servers located in RMA1 may have been blocked for a short period of time (up to 84 seconds in the worst case) due to a failing NVMe disk.

After the cluster automatically ejected the failed disk at 10:39 CET, performance was back to normal. Subsequently, full (triple) redundancy has been restored.

Please accept our apologies for the inconvenience this issue may have caused you and your customers.

Monday, 27th January 2020

No incidents reported