Past Incidents

Sunday, 12th July 2020

No incidents reported

Saturday, 11th July 2020

No incidents reported

Friday, 10th July 2020

No incidents reported

Thursday, 9th July 2020

No incidents reported

Wednesday, 8th July 2020

No incidents reported

Tuesday, 7th July 2020

Connectivity Issues at SwissIX

As outlined in http://status.swissix.ch/incident/18895, network traffic routed through SwissIX Internet Exchange was facing packet loss on several occasions since 11:38 CEST. As a precautionary measure, we have rerouted traffic via other links.

We keep watching the state and will update this incident ticket if necessary.

Please accept our apologies for the inconvenience this issue may have caused you and your customers.

Monday, 6th July 2020

Core Network RMA1: Major Software Upgrade, scheduled 5 days ago

On Monday, 2020-07-06, from 21:00 CEST to 23:30 CEST, we will upgrade the software of our core network in RMA1 (Rümlang) to the latest stable release. During this maintenance work you may experience short periods of packet loss (up to 1-2 minutes) or higher RTTs for connections from and towards the Internet. Connections between virtual servers at cloudscale.ch will not be affected by this maintenance work.

Date / Time
Monday, 2020-07-06, from 21:00 CEST to 23:30 CEST

Expected Impact
Short periods of packet loss (up to 1-2 minutes) or higher RTTs for Internet-facing connections. Thanks to our redundant setup we do not expect any further impact on already running virtual servers.

We apologize for any inconvenience this may cause and thank you for your understanding.